Terms & Conditions


These terms and conditions ( hereinafter "Terms and Conditions" ) apply to all purchases made by a user / person ( hereinafter the "Customer" ) on the website www.biolymask.com  ( hereinafter after the "SITE" ) with DEVOTECH SPRL, registered under SIRET 82827351600017 code NAF 4791B  having as intra-community VAT number  FR78828273516  :  

The European headquarters are located at BP48, Cedex 19, Paris 75921.
contact@biolymask.com  ( hereinafter the “SELLER” ).


Any order placed on the Site necessarily implies the CLIENT's unconditional acceptance of these general conditions


Article 1. Definitions

The terms used below have the following meaning in these General Conditions:

-         CUSTOMER  ": designates the contracting partner of the SELLER, who guarantees to have the quality of consumer as defined by French law and jurisprudence. As such, it is expressly provided that the CUSTOMER acts  outside any usual or commercial activity.


-         DELIVERY  ": designates the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when ordering.


-         PRODUCTS  "  : means the mask "BiolyMask" available on the SITE biolymask.com


-         TERRITORY  ": designates FRANCE (including French overseas departments and territories) and Europe, World.


Article 2. Purpose

These General Conditions govern the sale by the SELLER to its CUSTOMERS of PRODUCTS.

The CUSTOMER is clearly informed and acknowledges that the SITE is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions.


Article 3. Acceptance of the general conditions

The CUSTOMER undertakes to read these General Conditions carefully and accept them, before paying for an order for PRODUCTS placed on the SITE.

These General Conditions are referenced at the bottom of each page of the SITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to read carefully, download, print the General Conditions and keep a copy.

The SELLER  advises the CUSTOMER to read the General Conditions for each new order, the latest version of these Conditions applying to any new order for PRODUCTS.

By clicking on the first button to place the order and then on the second to confirm the said order, the CUSTOMER acknowledges having read, understood and accepted the General Conditions without limitation or condition.


Article 4. Purchase of products on the SITE

To be able to buy a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if he is a minor, be able to justify the agreement of his legal representatives.

The CUSTOMER will be invited to provide information to identify him by completing the form available on the SITE. The sign (*) indicates the mandatory fields which must be filled in for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of his order on the SITE. The tracking of DELIVERIES can, if necessary, be done using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER's sales department at any time by email, at the address sav@biolymask.com , in order to obtain information on the status of his order. 

The information that the CLIENT provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, his identity, his eligibility and the information communicated.


Article 5. Orders

Article 5.1. Product characteristics

The SELLER undertakes to present the essential characteristics of the PRODUCTS  (on the product sheet available on the SITE) and the mandatory information that the CUSTOMER must receive under applicable law.


The CUSTOMER undertakes to read this information carefully before placing an order on the SITE.

Unless expressly stated otherwise on the SITE, all the PRODUCTS sold by the SELLER are new and comply with current European legislation and applicable standards.

Article 5.2. Order procedure

PRODUCT orders are placed directly on the SITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER start page, the steps may differ slightly).

5.2.1. Selection of PRODUCTS and purchase options

The CUSTOMER can access the PRODUCT order in two ways.

1) By clicking directly on "order" on the SITE home page.

2) By accessing more information on the PRODUCT by clicking on "product file" on the same home page or on "Order" in the drop-down menu of the SITE. On this page, he can select the desired quantities and click on "Order your BiolyMask".

Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER basket. The latter can then add to his basket as many PRODUCTS as he wishes. The latter is then invited to click on "Order now" to access his basket.

5.2.2. Orders

The CUSTOMER then accesses his basket where will be displayed to his attention a summary of his order indicating the quantity of items still changeable and the price including tax. The customer can check that the content of the basket is correct (including the quantity, characteristics and references of the PRODUCTS ordered) and then validate it by clicking on "enter my address"

After providing all the information necessary for invoicing and DELIVERY of PRODUCTS, the CUSTOMER accesses the delivery options by clicking on "Continue to the shipping method".

After choosing their DELIVERY options the CUSTOMER acknowledges having read and accepted these  general conditions of sale.

The CUSTOMER can then proceed to the payment of the PRODUCTS by following the payment instructions and choosing his means of payment from those offered.

5.2.3. Acknowledgment of receipt

Once all the steps described above are completed, a page appears on the SITE in order to acknowledge receipt of the CLIENT's order. A copy of the acknowledgment of receipt of the order is automatically sent to the CLIENT by email, provided that the email address communicated using the registration form is correct.

The SELLER  does not send any order confirmation by post or fax.

5.2.4. Billing

During the ordering process, the CUSTOMER must enter the information necessary for invoicing (the sign (*) will indicate the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER).

The CUSTOMER must in particular clearly indicate all information relating to DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the address of DELIVERY.

The CUSTOMER must also specify the method of payment chosen.

Neither the order form that the CUSTOMER establishes online, nor the acknowledgment of receipt of the order that the SELLER sends to the CUSTOMER by email does not constitute an invoice. Whatever the order or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, by a link allowing them to download it.

Article 5.3. Date of the order

The date of the order is the date on which the SELLER acknowledges receipt of the order online. The deadlines indicated on the SITE do not start to run until this date.

Article 5.4. Price

For all PRODUCTS, the CUSTOMER will find on the SITE prices displayed in euros all taxes included, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or chosen mode of transport).

The prices include in particular the value added tax (VAT) at the rate in force on the date of order. Any modification of the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate.

The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.

The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the SITE may change. They can also be modified in the event of special offers or sales.

The indicated prices are valid, except gross error. The applicable price is that indicated on the SITE on the date on which the order is placed by the CUSTOMER.

Article 5.5. Availability of PRODUCTS

The professional undertakes to deliver the PRODUCT on the date or within the period indicated to the CUSTOMER, unless the parties have agreed otherwise.

The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS can also be informed of the SELLER's restocking of a PRODUCT.

In any event, if unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.

In the event that a PRODUCT is unavailable, the SELLER  may, and if the parties agree, offer an alternative PRODUCT of equivalent quality and price, accepted by the CUSTOMER.

If the CUSTOMER decides to cancel his order for unavailable PRODUCTS, he will obtain a refund of all sums paid for unavailable PRODUCTS at the latest within thirty (30) days of payment.


Article 6. Right of withdrawal

The terms of the right of withdrawal are provided for in the "withdrawal policy", policy available in Annex 1 hereto and accessible at the bottom of each page of the SITE via a hypertext link.  


Article 7. Payment

Article 7.1. Means of payment


The CUSTOMER can pay for his PRODUCTS online on the SITE using the means offered by the SELLER.

These means of payment are as follows:

  • By bank card directly on the SITE (Master Card; Visa; American Express…)
  • By Paypal account
  • By Bancontact, Belfius, KBC, ING, Maestro

The CUSTOMER guarantees to the SELLER that he holds all the authorizations required to use the chosen means of payment.

The SELLER  will take all necessary measures to guarantee the security and confidentiality of the data transmitted online in the context of online payment on the SITE.

It is for this reason specified that all the information relating to the payment provided on the SITE is transmitted to the bank of the SITE and is not processed on the SITE.

Article 7.2. Payment date

In the event of a single payment by credit card, the CUSTOMER's account will be debited upon the order of PRODUCTS placed on the SITE.

In the event of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first package is dispatched. If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, reimbursement will be made in accordance with the last paragraph of article 5.5 of these General Conditions.

Article 7.3. Late or refused payment

If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment.

In the event that, for any reason whatsoever, opposition, refusal or otherwise, the transmission of the flow of money owed by the CUSTOMER proves impossible, the order will be canceled and the sale automatically terminated.


Article 8. Proof and archiving

Any contract concluded with the CUSTOMER corresponding to an order of an amount greater than 120 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with article L. 213-1 of the Consumer Code.

The SELLER  agrees to archive this information in order to monitor transactions and produce a copy of the contract at the request of the CLIENT.

In the event of a dispute, the SELLER will have the opportunity to prove that his electronic tracking system is reliable and that he guarantees the integrity of the transaction.


Article 9. Transfer of ownership

The SELLER  remains the owner of the PRODUCTS delivered until their full payment by the CUSTOMER.

The above provisions do not preclude the transfer to the CUSTOMER, at the time of receipt by him, or by a third party designated by him other than the carrier, of the risk of loss or damage to the PRODUCTS subject to the reservation of property, as well as the risks of damage they may cause.


Article 10. Delivery

The methods of DELIVERY of PRODUCTS are provided for in the "delivery policy" referred to in Annex 2 hereof and accessible at the bottom of each page of the SITE via a hypertext link.  


Article 11. Packaging

The PRODUCTS will be packed in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY.

CUSTOMERS agree to comply with the same standards when they return PRODUCTS under the conditions set out in Annex 1 - Cancellation policy.  


Article 12. Guarantees

Apart from the commercial guarantees that the SELLER could offer for certain PRODUCTS, all Customers benefit from “legal” guarantees, for all the PRODUCTS, which are detailed below, in accordance with article L.111-1 of the Code of the consumption.

Article 12.1. Guarantee of conformity Article L. 217-4 of the Consumer Code  : “  The seller delivers a product in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. 

He is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter has been charged to him by the contract or has been carried out under his responsibility  ”. . Article L.217-15 of the Consumer Code  : "  The goods comply with the contract: 

1 ° If it is suitable for the use normally expected of similar goods and, if applicable:

- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by its representative, in particular in advertising or labeling;

2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted ”.


The SELLER may be liable for any lack of conformity existing at the time of delivery and for non-conformity resulting from the packaging, assembly instructions or installation when this has been charged to him or has been carried out under his responsibility.


The action resulting from the lack of conformity is prescribed by two (2) years from the delivery of the PRODUCT ( Article L.217-12 of the Consumer Code )

In the event of a lack of conformity, the CUSTOMER may request the replacement or repair of the PRODUCT, at his choice. However, if the cost of the CUSTOMER's choice is manifestly disproportionate compared to the other possible option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed to a refund, without following the chosen option by the customer.

In the event that a replacement or repair would be impossible, the SELLER  agrees to return the price of the PRODUCT within thirty (30) days upon receipt of the returned PRODUCT and in return for returning the PRODUCT by the CUSTOMER to the following address : 


Avenue Louise 65/11
1050 Ixelles - Belgium. 


Finally, the CUSTOMER is exempt from providing proof of the existence of the lack of conformity of the PRODUCT during the twenty-four (24) months following the delivery of the PRODUCT except for second-hand goods for which this period is fixed at six ( 6 months. ( Article L. 217-7 of the Consumer Code ).


It is specified that this legal guarantee of conformity applies independently of the commercial guarantee granted, if any, on the PRODUCTS.


Article 12.2. Hidden defects warranty

The SELLER  is bound by the guarantee for hidden defects of the PRODUCT sold which make it unfit for the use for which it is intended, or which reduce such use so much that the CUSTOMER has not acquired it, or has given it than a lower price, if he had known them. ( Article 1641 of the Civil Code ) 

This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between the reimbursement of the price of the PRODUCT if it is returned and the reimbursement of part of its price, if the PRODUCT is not returned.

In the event that a replacement or repair would be impossible, the SELLER agrees to return the price of the PRODUCT within thirty (30) days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address  DEVOTECH 41 Rue des Riches Claires - 1000 Brussels - Belgium.

The action resulting from latent defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect. ( Paragraph 1 st  of Article 1648 of the Civil Code)


Article 13. Liability

The SELLER cannot be held liable in any case in the event of non-performance or poor performance of the contractual obligations attributable to the CUSTOMER, in particular when entering his order.

The SELLER cannot be held responsible, or considered to have failed in the present, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by case law French courts and tribunals.

It is also specified that the SELLER does not control the websites which are directly or indirectly linked to the SITE. Consequently, it excludes all responsibility for the information published there. Links to third party websites are provided for informational purposes only and no guarantee is given as to their content.

The SELLER has no control over the software or applications compatible with the PRODUCT which are provided for information only to the CUSTOMER. Consequently, the SELLER excludes all responsibility for the use of said software and applications or any other software or application published by a third party in connection with the PRODUCT.

In addition, the SELLER recalls that the tool marketed is simply intended to provide certain information on the vehicle and its possible breakdowns from the data accessible via the OBD socket. Under no circumstances will the information thus obtained guarantee the reliability and proper maintenance of the vehicle.

The SELLER invites the CUSTOMER to refer to the maintenance booklet for his vehicle in order to carry out the necessary maintenance and repair operations, using the services of a professional if necessary. In any event, the CUSTOMER remains solely responsible for the interpretation of the results provided by the PRODUCT and for the maintenance or repair operations which it would carry out on its own initiative on the basis of these results.


Article 14. Personal data

The SELLER  collects personal data about his CUSTOMERS on the SITE, including through cookies. CUSTOMERS can deactivate cookies by following the instructions provided by their browser.

The data collected by the SELLER is used to process orders placed on the SITE, manage the CLIENT's account, analyze orders and, if the CLIENT has chosen this option, send him commercial prospecting letters, newsletters, offers promotions and / or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.

The CLIENT's data is kept confidentially by the SELLER in accordance with his declaration made to the CNIL under the number 2040302, for the purposes of the contract, its execution and in compliance with the law.

CUSTOMERS can unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose below this each offer received by email.

The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its commercial partners, provided that they have given their prior agreement when registering on the SITE.

The SELLER  will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER can also ask its CUSTOMERS if they wish to receive commercial solicitations from its partners.

In accordance with law n ° 78-17 of January 6, 1978 relating to data processing and freedoms, the CUSTOMER has a right of access, rectification, opposition (for legitimate reasons) and deletion of his personal data. He can also determine the fate of his data upon his death. He can exercise these rights by sending an email to the address: contact@biolymask.com or by sending a letter to the following address: DEVOTECH 41 Rue des Riches Claires - 1000 Bruxelles - Belgium.   

It is specified that the CUSTOMER must be able to prove his identity, either by scanning an identity document, or by sending the SELLER  a photocopy of his identity document.


Article 15. Customer Reviews - Complaints

The SITE publishes customer reviews

The notices are published on the social networks pages of customers interacting with the SELLER and its publications or its Facebook page. These notices are included on the SITE, leaving the direct link to their original source on social networks.

The SELLER  makes available to the CUSTOMER a "Customer Telephone Service" at the following number: 01 76 50 76 66  (number not surcharged). Any written complaint from the CLIENT must be sent to the following address: sav@biolymask.com . 


Article 16. Intellectual property

All the visual and audio elements of the SITE, including the underlying technology used, are protected by copyright, trademark and / or patent law.

These elements are the exclusive property of the SELLER. Anyone who publishes a website and wishes to create a direct hypertext link to the SITE must request the SELLER's authorization in  writing.

This authorization of the SELLER  will in no case be granted definitively. This link must be removed at the request of the SELLER. Hypertext links to the SITE that use techniques such as framing or insertion by hypertext links (in-line linking) are strictly prohibited.


Article 17. Validity of the General Conditions

Any modification of the laws or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Conditions cannot affect the validity of these General Conditions. Such a modification or decision in no way authorizes CUSTOMERS to disregard these General Conditions.

All conditions not expressly dealt with herein shall be governed in accordance with the practice of the retail trade sector, for companies whose head office is located in France.


Article 18. Modification of the General Conditions

These General Conditions apply to all purchases made online on the SITE, as long as the SITE is available online.

The General Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Conditions are those in force at the time of the order.

Changes to the General Conditions will not apply to PRODUCTS already purchased.


Article 19. Jurisdiction and applicable law

These General Conditions as well as the relations between the CUSTOMER and the SELLER are governed by French law.

Prior to any recourse to the arbitral or state judge, the Client is invited to contact the SELLER's claims department.

If no agreement  is found or if the CUSTOMER  justifies having tried, beforehand, to resolve his dispute directly with the SELLER by a written complaint,  an optional mediation procedure will be offered, conducted in a spirit of loyalty and good faith in order to reach an amicable agreement at the occurrence of any conflict relating to this contract, including relating to its validity.

To initiate this mediation, the CUSTOMER can contact the SELLER's mediator who can be contacted via this link: http://www.economie.gouv.fr/mediation-conso/saisir-mediateur .  

The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgment of receipt, indicating the elements of the conflict.

Since mediation is not compulsory, the CUSTOMER or the SELLER can withdraw from the process at any time.

In the event that mediation fails or is not envisaged, the dispute which may have given rise to mediation will be entrusted to the competent court.





Principle of withdrawal


The CUSTOMER has in principle the right to retract by returning or returning the PRODUCT to the SELLER.


For this, the PRODUCT must be returned or returned without undue delay, and at the latest within thirty (30) days of the communication of its decision to withdraw, unless the SELLER offers to collect the PRODUCT himself.


Deadline for withdrawal
Pursuant to Article L.221-18 of the Consumer Code, the withdrawal period shall expire thirty (30) days after the day the CUSTOMER or a third party other than the carrier and indicated by the CUSTOMER takes physically in possession of the PRODUCT.

In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire thirty (30) days after the day the CUSTOMER, or a third party other than the transporter and designated by the CUSTOMER, physically takes possession of the last PRODUCT delivered.

If the CUSTOMER's order relates to several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires thirty (30) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last PRODUCT.

Notification of the right of withdrawal

To exercise their right of withdrawal and in accordance with article L.221-21 of the Consumer Code, the CUSTOMER must notify their decision to withdraw by means of an unambiguous declaration (for example, letter sent by the post, fax or email) to:

DEVOTECH SPRL 65/11 Avenue Louise - 1050 Brussels - Belgium.- sav@biolymask.com 

He can also use the form below:






To the attention of [*] (* Contact details of the SELLER )


SELLER's telephone number *:

SELLER fax number *:

SELLER email address *:


I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:


PRODUCT reference

Invoice number:

Purchase order number:

- Ordered on [____________] / received on [________________]

- Method of payment used:

- Name of the CLIENT and, where applicable, the beneficiary of the order:

- CUSTOMER address:

- Delivery address :


- CUSTOMER signature (except in case of transmission by email)


- Date


In order for the withdrawal period to be respected, the CUSTOMER must send his communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period.

Effects of withdrawal

In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse the totality of the sums paid, including the delivery costs (with the exception of additional costs arising, where applicable, from the choice by the CUSTOMER of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, no later than thirty (30) days from the day the SELLER receives the returned PRODUCT. ( Article L .221-24 of the Consumer Code).

The SELLER will reimburse using the same means of payment as that which the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different means, in any event, this reimbursement will not incur costs to the customer.

The SELLER is not obliged to reimburse the additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER.

The SELLER may defer the reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date  chosen being that of the first of these facts.

Return terms

The CUSTOMER must, without undue delay and, in any event, no later than thirty (30) days after communication of his decision to withdraw from this contract, return the goods to:

DEVOTECH 65/11 Avenue Louise - 1050 Brussels - Belgium.

This deadline is deemed to be respected if the CUSTOMER returns the goods before the expiration of the thirty (30) day period.

Return fees

The CUSTOMER must bear the direct costs of returning the goods.

In the event that the weight of the PRODUCT prevents the CUSTOMER from returning this PRODUCT by post, the CUSTOMER must bear the direct costs of returning the goods.


Condition of the returned item

The PRODUCT must be returned according to the SELLER's instructions and include in particular all the accessories delivered.


The CLIENT is only liable for the depreciation of the goods resulting from manipulations other than those necessary to establish the nature, characteristics and proper functioning of this PRODUCT. In other words, the CUSTOMER has the possibility of testing the PRODUCT but its responsibility could be engaged if it proceeds to manipulations other than those which are necessary.


Exclusions from the right of withdrawal

For information, it is recalled that the right of withdrawal is excluded in the following cases:

Ø Supply of goods or services whose price depends on fluctuations on the financial market

Ø Supply of goods made according to the CLIENT's specifications or clearly personalized

Ø   Supply of goods likely to deteriorate or expire quickly

Ø Supply of audio or video recordings or sealed software which have been unsealed after delivery

Ø   Newspaper, periodical, magazine (except subscription contract)

Ø   Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services linked to leisure activities if the offer provides a specific date or period of execution

Ø   Supply of goods which by their nature are inseparably mixed with other articles

Ø   Supplies of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY

Ø   the supply of alcoholic beverages whose price was agreed at the time of the conclusion of the sales contract, whose delivery can only be made after 30 days and whose real value depends on fluctuation on the market beyond the control of the SELLER

Ø   Supply of digital content not supplied dematerialized if the execution has started with the express prior agreement of the consumer, who has also recognized that he will thus lose his right of withdrawal

Ø   contracts concluded during a public auction






Delivery zone

The PRODUCTS offered can only be delivered on the TERRITORY.

It is impossible to place an order for any delivery address located outside this TERRITORY.

The PRODUCTS are sent to the delivery address (s) that the CUSTOMER has indicated during the ordering process.

delivery time

The deadlines for preparing an order and then establishing the invoice, before shipping the PRODUCTS in stock are mentioned on the SITE. These deadlines are excluding weekends or public holidays.

An electronic message will be automatically sent to the CUSTOMER when the PRODUCTS are dispatched, provided that the electronic address appearing in the registration form is correct.

Delivery times & costs

During the ordering process, the SELLER indicates to the CUSTOMER the possible delivery times and formulas for the PRODUCTS purchased.


Shipping costs are calculated according to the delivery method.

The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased.


The details of delivery times and costs are detailed below and on the SITE.




Delivery method


Delays noted

Detailed country list

Metropolitan France

Express 48H

€ 9

Free from 59 €

48H working (with tracking number) from the date of your order.



Express 48H

€ 9

Free from 59 €

48H working (with tracking number) from the date of your order.



Express 48H

€ 29

Free from 149 €

48 working hours followed, with CN23 form for any customs fees.



Express 48H

€ 29

Free from 149 €

48/72 hours working followed, with CN23 form for any customs fees.

Guadeloupe, Mayotte, Réunion, Martinique, Saint Barthélemy, Saint Martin, Saint-Pierre-et-Miquelon, French Guiana, French Polynesia, New Caledonia, Wallis and Futuna

Europe Zone 1

Express 48H

€ 9

Free from 59 €

48H working (with tracking number) from the date of your order.

Austria, Denmark, Germany, Luxembourg, Monaco, Netherlands, United Kingdom

Europe Zone 2


13 €

Free from 79 €

72 hours worked (with tracking number) from the date of your order.

Croatia, Czech Republic, Finland, Greece, Hungary, Ireland, Italy, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden

Europe Zone 3


19 €

Free from 129 €

4 working days followed, with form CN23 for possible customs fees.

Bulgaria, Estonia, Latvia, Lithuania, Romania

Europe Zone 4


€ 29

Free from 149 €

4 working days followed, with form CN23 for possible customs fees.

Andorra, Cyprus, Guernsey, Jersey, Liechtenstein, Malta, Norway, San Marino, Turkey



€ 39

Free from 169 €

5 working days followed, with form CN23 for possible customs fees.

Algeria, Morocco, Tunisia

Rest of the world


€ 39

Free from 169 €

7 working days followed, with form CN23 for possible customs fees.

Rest of the world



In the absence of any indication or agreement as to the delivery date, the SELLER delivers the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract. ( Article L.216-1 of the Consumer Code ).


The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document, if the size of the package allows it, it can be left in the CUSTOMER's mailbox.

In case of absence or impossibility of depositing the parcel in a letter box, a delivery notice will be left to the CUSTOMER, in order to allow him to pick up his parcel from his post office.


The CUSTOMER is informed of the delivery date fixed when he chooses the carrier, at the end of the online ordering procedure, before confirming the order.

It is specified that deliveries will be made within thirty (30) days maximum. Failing this, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable period and in the event of non-delivery within this period, he may terminate the contract.


The SELLER will reimburse, without undue delay from the receipt of the termination letter, to the CUSTOMER the total amount paid for the PRODUCTS, taxes and delivery costs included, using the same method of payment as that used by the CUSTOMER to purchase products.